Online Casinos Find New Ways to Communicate
The online casino industry has evolved to keep up with the
demands of an ever-changing gambling public which is becoming
even more technologically advanced. New trends affect the way
people want to gamble and this in turn requires online casinos
to initiate changes to improve the player's experience.
One of the ways that casinos have tried to re-invent themselves
in is with regard to communication with new and existing
players. These days players are rewarded for just receiving a
little downloadable message service that serves as a personal
assistant when you're online. This is a computer application
called a 'Personal Messenger' and it updates players when there
are new promotions, news and events occurring at their favorite
casinos.
Some of the clever features that the Fortune Lounge Personal
Messenger has, which we've been monitoring for a period of time
now, are listed below:
* You can now check your casino account balance.
* Contact the Fortune Lounge support team - live chat, email,
and call-back & call centre numbers.
* Link directly to the Fortune Lounge Players Club, review your
points balance and redeem your loyalty bonuses.
* Use the quick-link buttons to review the Fortune Lounge
winners' wall and to keep up to date with all the latest Fortune
Lounge news.
* The Personal Messenger has been redesigned to make messages
easier to read. You are now also able to delete your read
messages.
Another innovation in the market has been embraced by Titan
Poker who is hosted on the Playtech software network. Titan
Poker has a live download function that automatically starts up
when a player enters the poker room's banking pages. This means
that players have 24/7 live assistance while making purchases
online, and this make the process a whole lot simpler and safer
too.
The Personal Messenger is a new nifty application that replaces
much of the electronic mail (email) communication that online
casinos have had to rely on to get their important messages
across to their discerning playing public. This relieves some of
the SPAM concerns that casinos face when relaying their messages
to their customers. Casinos for a while now have had to face the
onslaught of anti-SPAM firms who blacklist them on the Net if
they are reported to have sent unsolicited emails to undesirable
recipients.
Enter the new Personal Messenger and the rest is history, and
the best part of this unique tool is that it will always be
right there on your desktop. It does not take up much space
within your program files either. The Fortune Lounge Personal
Messenger needs a mere megabyte to install and that beats having
to go into the casino software to request information that you
should, essentially have at your fingertips.
These new progressions have led to a new era in the industry
where players are being consulted more and more to advance this
ever-growing industry. This means that if there was ever an
industry that has been setting trends with regard to customer
service and player satisfaction, the online gambling industry
would be at the forefront of these incremental changes, and
would definitely have a thing or two top teach other market in
the corporate playing field.