Making the Most of Your Telephone

A new video training program from Warschaw Learning Institute meant to help medical and dental staff improve their telephone skills. The program contains a CD that describes multiple elements of professional telephone use in the health field, a customizable telephone procedure manual and training booklets. Topics covered include telephone etiquette, how to handle irate and talkative callers and scheduling appointments. To view a demonstration, prices or place orders, go to http://www.warschawlearninginstitute.com