I recently read an article that had some interesting but not surprising statistics. Harte-Hanks published a survey in December, 2001 which reported that 96% of businesspeople interviewed were frustrated by their companies' information management. It's no wonder. An IDC white paper published in August, 2001 told us employees can spend up to two and half hours a day looking for information.

It's about retrieval

The truth of the matter is that information in large organizations is stored in huge electronic databases and archival files. However, a great deal of it is also found in the individual employee's workspace