COACHING STEPS: The following are five (5) steps a coach can take to change behavior and performance. The goal of this process is to create the context for the person being coached towards one in which excellence becomes the norm. 1. Observe the action/behavior you want to change. 2. Describe the situation/action you saw. 3. Ask the employees what they saw, their perspective/point of view. 4. Tell the person how you saw the behavior, then 5. Describe what needs to happen instead and why