Thank you is such a beautiful phrase. When you say, thank you, it makes a world of difference. Recent research suggests that discourtesy in the workplace is rapidly becoming an increasing dilemma for businesses and organizations. Workplace incivility is growing, including an increase in bad manners, rudeness, coarseness, vulgarity, and a lack of respect.

In 1999, researchers Pearson, Andersson, and Porath at The University of North Carolina Business School determined that incivility in the workplace can impact company profits due to lost productivity and employee turnover. Their studies indicated the significance of this impact as follows:

People who experience rude behavior on the job:

• Quit their jobs(12%)
• Lose work time(52%)
• Deliberately decrease their work effort(22%)

However the most disturbing result was that over 78% of those surveyed said that this kind of behavior has worsened in the past decade.

Why Say, Thank You?

1. It demonstrates that you value courtesy and good manners. Saying thank you for something you have received, no matter how small is a great way to communicate. It shows understanding and encourages a positive reception and acceptance.
2. It promotes good health and a successful lifestyle. Extending common courtesy to others demonstrates maturity and a healthy self-esteem.
3. It is fundamental to strong interpersonal relationships and in building rapport. It really doesn