Go into many businesses today and try and get service, its sometimes impossible! The customer service officer is on the phone talking about personal issues, there is not enough staff, and they are disinterested and distracted.

The old days of customer service is where you the customer were viewed as valuable and important and you received service from a person and not a machine.

With an emphasis on shareholder wealth and increased profits the shift has been slowly eroding the service ethos of many businesses. This has not gone unnoticed!

Many employees in these businesses become disenchanted with the