Part I of this article explored how Neuro-linguistic Programming (NLP) pinpoints ways to gain instant rapport with clients, leads, and business associates, and more specifically, how we can use physiology, matching and mirroring to create instant magic communication.

Part II examines how NLP uses tonality and words to establish rapport.

TONALITY

While physiology accounts for 55% of communication among humans, tonality accounts for 38%. Most people have had the experience of someone saying,