Inflexible Bureaucrats Are Characterized by:

1. Cares little about your happiness in life
2. Sees people as numbers rather than faces
3. Pushed for time
4. Handles each person the same i.e. scripted procedure
5. Hides behind policies and rules
6. Cannot look outside of the box
7. May have trouble remembering who you are due to a large volume of contacts
8. May not want to reveal anything about their interests

Description

The bureaucrat is the grunt of an organization, originally meant for government institutions, but has been broadened to encompass any large organization or company. Bureaucrats include customer service representatives, insurance claims filers, civil servants, social workers, airport employees etc. The bureaucrat typically views his clients as numbers rather than faces and is usually overworked and underpaid and underappreciated. Because of the large volume of contacts that the bureaucrat handles on any given day, they often forget who they are dealing with and you become just another number.

How To Deal With The Bureaucrat

1. Be polite and respectful of their position. Too often, the first things out of a customer