Understanding the role of e-Government and e-Governance
Understanding the role of e-Government and e-Governance
Publishing Guidelines: You may publish my article in your
newsletter, on your website or in your print publication
provided you include the resource box at the end. Notification
would be appreciated but is not required.
By S. Maurer
The past few years has seen significant growth in the number of
e-government services available over the Internet. The potential
for the Internet to significantly enhance the way that
individuals and organisations conduct business with e-Government
is now more evident than ever before.
Many e-government IT investment planning processes now require
some analysis of the costs and returns expected from that
proposed investment. Unfortunately, public sector managers often
lack models that can guide them through such analyses.
To develop an understanding of the role of e-Government and
e-Governance in today's society and in public organizations,
with an emphasis on the effective management of information and
its flow.
Customer Relationship Management CRM will play a key role in
giving citizens access to information, so enabling organisations
to achieve this deadline. Widely adopted within the private
sector, it has been pinpointed by local authorities as a key
component of their e- government strategies.
The CRM will help local authorities to realise their ambitions
to deliver better services, modernisation and e-government.
>From an industry perspective, improvements need to be made to
the customer/supplier interface, if e-Government is to continue
to flourish. In particular, the concept of partnering needs to
evolve and develop into a "'modern relationship"'.