The other day I brought my mother into an appliance store to purchase a television. By the time we left with her new television, she was completely disgusted. Unlike most of us, she comes from an older generation that actually expects salespeople and store employees to think of customers as valued visitors that represent their primary source of income. I wish that I could say that the store we visited was the exception, however, it was more the rule.

From the time we entered the store, we noticed that the salespeople and employees were not attentive to the needs of customers. They acted as though they were being bothered or disturbed when we asked for help. None were able to provide any information about what was actually included with the televisions that interested us. When we did finally decided on a TV, no one seemed interested in helping us. Finally, a very annoyed employee found the TV we were looking for and all but tossed it in our cart. To make matters worse, another employee was extremely annoyed that we had asked for help in lifting the large item into my vehicle.

After I brought the television to my mother