Auto Sales Training in the 21st Century
Auto sales training is definitely not what it used to be.
In the 70's, you could walk onto an auto dealers showroom floor,
ask for a job and be selling a car that afternoon. No
experience, no background to speak of, as well as (generally) no
character.
The 80's changed little; however, technology began to take hold.
Software began making its first entry into the world of auto
sales. Consequently, auto sales training moved in a completely
new direction with the first introduction and integration of
technology.
Things were on the move.
The 90's introduced many changes. The market became extremely
competitive, as technology continued to advance. Dealerships in
the 90's began to embrace technology, albeit slowly.
Websites were being developed by every type of market. More and
more dealers began realizing that having a website was no longer
a luxury, but a necessity. With technology really beginning to
take off, dealers were able to integrate many of their core
processes, including auto sales training, creating a more
cohesive dealership.
Then came the year 2000, ushering in the 21st century.
Dealers in this century have realized that in order to remain
not only competitive, but just to remain on the map, they have
to set themselves apart from the rest of their competition. They
must take their auto sales training to the next level.
Just over 30 years ago, a guy could get a job and begin making
sales that afternoon...now there are comprehensive auto sales
training programs that manufacturers are making mandatory. Sales
certification is on the rise and becoming a major incentive for
the actual sales representatives in order to earn more income
directly from the manufacturers themselves.
Technology has changed the way we train our staff.
Once upon a time, the computer was just a neat piece of
equipment that took up space and required a ton of time just to
learn how to operate. Today, with the ease of use, and vast
array of applications, it has become a core aspect of every part
of every business in the world.
Dealerships can engage distance programs in some of the best
auto sales training programs available. By simply logging into a
web application, sales reps of dealerships all around the
country can engage in timely and informative sales strategies,
no longer limited to what their individual sales managers can
teach.
Today, in addition to technology, many other aspects of auto
sales training have changed. Customer service, client retention,
relationship building, prospecting, negotiation strategies, etc,
are all huge aspects that dealerships today focus on in the auto
sales training process.
Gone are the days where a guy/gal can simply go to a dealership,
apply for a job...and within hours find themselves standing in
front of a prospect wanting to buy the latest 2006 model. It
just doesn't work like that any longer.
Dealers need to ensure that they not only have a professionally
trained staff, but also one that has an incredible amount of
character. Although many areas of sales have been criticized for
years as being "shysters" and "unscrupulous," fortunately this
is an area that the majority of dealers in the US have shed
nicely.
By implementing new and technologically innovative methods in
the auto sales
training process, dealers have enabled their organizations
to not only have a well informed staff, but also a more informed
and receptive audience.
Auto dealers in the US have used technology to their advantage,
and in the end we have all benefited. By creating an auto sales
training process that takes advantage of these advances
addressed above, dealerships have begun to really connect with
their buying public. This has enabled respectable dealerships to
really become a huge part of their local communities, which in
the end is good for us all. Better relationships equal better
prices.
Sign up for Tim's 7 part mini-course to see how AutomatorPlus
can help either you as a salesperson or you as a manager. Click
here: auto sales
training.