We speak every day without fully recognizing the impact our voice has on the our success and that of our organizations. The voice that picks up the company telephone or speaks to the customer or supplier represents that organization, whether it's the receptionist, sales person, human resource rep, general manager or CEO. Everyone creates a vocal impression of the company they work for.

It is said that when a person is sight-impaired, all other senses are heightened. They hear more sharply, they smell and taste more intensely and the sense of touch is enhanced. When we communicate over the telephone the communication skills we are left with need to become more enhanced