Every organization is looking for the holy grail of performance enhancement, that one thing that, if it were changed even slightly, would push the productivity of a company way beyond the current level.

Over the years there have been many solutions offered to the performance conundrum, from process improvement and process re-engineering to rightsizing and quality initiatives. All of which have had varying levels of success.

One area that is perhaps overlooked when organizations undertake productivity and process improvement programs and that is the behaviors of their employees. Often the only time behavior becomes a focus in an organization is when there is a problem employee that must be dealt with.

Studies have shown that there is a 5-fold difference in productivity between a top performer and a mid-tier performer. The top performer is 5 times as effective as his colleague who performs as the organization would expect.

This study has been undertaken by a number of organizations in varying ways and all with similar results. The skills and experience of the individuals are comparable and the processes and procedures are the same so what makes the difference? The main difference between the top performer and the capable performer are their behaviors both on and off the job.

A number of key behaviors have been identified as desirable and can be seen within those who are peak performers in any organization and are the attributes that organizations on the whole try to recruit. However organizations often forget that many behaviors are learnt and that existing employees, with the right encouragement, can adopt these behaviors as their own and in the process see their effectiveness rise.

The 5 key behaviors for peak performance are:

Pro-active - Looking for things to change and making change happen. Much is talked of pro-activity however often it is difficult for individuals to be truly proactive within an organization as change can be actively discouraged by management who believe 'they know best'.

Goal oriented - Set themselves targets to aim for. The key here is that they set themselves goals, often for just about every part of their lives. The peak performer in business may well be a marathon runner outside, or be a keen learner setting themselves targets to accomplish within certain timescales.

Willing to fail - Are ready to take calculated risks. The top performers in life are willing to try something even if there is a chance of it failing; often they see failure as a learning experience. Organizations who wish to improve their performance need to adopt a calculated risk policy and follow the quote of Tom Watson 'If you want to increase your success rate, double your failure rate