Conflict generally arises by having your needs, desires, perceptions and values challenged.

When a person feels that their values are being challenged they generally respond the strongest. Inwardly they feel their personal safety threatened and desire to stop that threat.

Surprisingly for most people, is that one of the reasons many attempts at conflict resolution fail is the desire to keep emotion out of the equation. People will look at content and make a decision on how to proceed with the conflict but want to disregard emotions. However, how we feel about our values and the emotional aspects of the conflict is of a very high importance.

When they are not dealt with, they can become a trigger during the process, depending on any history with the people involved or other unrelated incidences. Feelings and needs are a fundamental process and requirement of all people, men as well as women.
We can see the reason when we look at the three parts of the resolution.

Content: Is the issue to be resolved.

Process: How we talk to and treat each other. Allowing people to feel heard and acknowledged.

Emotion: How we feel about what happened. If we are angry, we shut down our thinking process and the conflicts rarely get resolved.

Many things trigger emotions;the history between the people or organization, the issue or other similar events.

People respond to conflict in many ways, some look for solutions and others just work on keeping it going. One of the most important aspects is not to jump into solution right away. Many times importance elements or ideas can be over looked. A secondary, yet highly important issue that that when we don