Is customer service a department in your company? Is customer service simply the title of an order entry department? Is customer service an empty shell, long on rhetoric but short on delivery? Does the term customer service actually mean anything, or is it a leftover expression from an era of days gone by?

Superior customer service is indeed alive and well alive and working at many progressive companies, both large and small. Customer service is not simply a term or a department, but rather an attitude and a manner of doing business. It boils down to caring and adhering to the golden rule