Why? Despite unfulfilled promises from companies, long waits, cold treatment and delayed return calls by customer service staffs, customers rarely complain and keep coming back to your business, provided your competitors are not doing any better than you. That's a fact!

Rule of Thumb

1. Create a Vision of Perfection.

Make it easier for your customers to do business with. Make it a warm and pleasant experience for your customer. It is a must to train staff to be sensitive to the need of the customers, be attentive, warm and knowledgeable so customers feel they are in good value of their money. Make customers feel happy to come back for more.

Always remember to communicate your vision to the rest of you