Developing a Toolkit of Problem-solving Techniques

Yesterday I was visiting a fellow Toastmaster, and we watched a DVD called Magic Moments II. This is a video that analyzes 30 clips from the 2001-2003 International World Championship of Public Speaking Competition in order to study some of the best practices. I saw this same presentation live at the 2004 Toastmasters International Convention this past summer (given by 1990 World Champion of Public Speaking, David Brooks), but it was certainly helpful to see it again. What