The United States has gravitated from an industrial economy, where we produced most of our own goods, to a service economy, where we no longer produce the majority of our own goods. I have been out of college for almost nine years now but always worked throughout college. I have worked since I was fourteen years old. Ever since I can remember, every company has always stressed customer service.

In order to be a leader in your industry you need to provide the best service possible to beat out the competition. I am a customer service manager in a busy sales office for an international insurance company. All I hear all day is how we can provide the best service to our customers. (If they