Bob came into your store at 5:55 pm. I know, he should know better. You close up shop at 6:00pm and why should you allow a customer to disturb the staff when they are cleaning up and closing out the register?

Poor Bob. He is just too "thick" to get it. This guy walks in after rushing right from the job site to arrive at your meat market in time to buy chicken for dinner. In fact, Bob does this every two weeks.

Bob gets his paycheck on Tuesday, scurries to the bank during lunch break on Wednesday and by 5:55pm he is standing at the counter in your shop ready to pay for 10 chicken breasts, 4 steaks, 24 turkey sausages, 2 meat pies, 2 lamb chops and some marinade. Throw in another 12 steak burgers and you have his order. About every two weeks Bob spends around $150+ at your meat market and he feels like you are a part of his routine, and a meaningful thread in his social network. He's even brought in chocolates during the holiday seasons for the "lovely lasses" toshare.

You've become acquainted with Bob quite well over the past fouryears and, of course, you appreciate his business.

But then you hired Sherri. Sherri has to catch her bus at 6:05pm or wait an extra 20 minutes for the next one. So Sherri removes her apron, has her purse in one hand and her key is primed in the other, and she is ready to leave at 5:55pm.

For the last couple of months she has barely tolerated the stragglers at 5:45pm, but she thinks that Bob