Do you know what you know? You especially need knowledge management in high changing environments; if all remains the same, why should we think about the knowledge we need? Knowledge management is an iterative process of making tacit knowledge explicit and visa versa. But why would you make implicit knowledge explicit?

Knowing something without knowing it is very useful. You can just trust on your actions. You can continue with what you did yesterday. The same rules apply. You can delegate as before.

But then there has been a structural change. For example:

Your (sales) organization has organized activities in the way that different experts where relatively autonomous in dealing with clients. They sold the product of their expertise in a both efficient and effective way.

In the new situation this (product) expertise of the sales representative was of minor importance. More relevant was the knowledge of different client behavior. The different product specialists where