All too often, businesses impose strict guidelines as to how customer service focused employees should correspond with their client base. First and foremost, the majority of companies, no matter in what industry, stress how important it is to respect and develop strong relationships with their customers. This trend was commenced years ago, when it was a genuine gesture to make a courtesy call or visit to ensure customer satisfaction. Today, we experience the monotone customer service representatives who do not necessarily associate follow-ups and call backs as rapport-building techniques.

Firstly, let