Of course there's fighting, then there's fighting!
I would like to think that irritating bickering between individuals can be nipped in the bud promptly and quickly. Not a lot of sense in allowing it to continue, annoy other team members, and end up with a non productive session and a non productive team.
However, I said "I would like to think"...
How much are the team's objectives contributing to this internal fighting? They may do, but more often than not, the team setting is merely regarded as another opportunity by which this adversorial behaviour can be expressed and continue.
Both in our personal and business lives, we collect baggage and a lot of it, unfortunately, stays with us. Moreover, the personal and business items we've collected get confused and it is only natural that one set will have an adverse effect on the other and vice versa.
One all too common area where this can manifest itself is in our working relationships within our company or organization.
Some one-on-one situations may be resolved quickly and no more is thought of it. Others, when left unchecked, can grow in seriousness significantly affecting the performance of those involved.
More importantly, it's not just the negative impact these situations have on those involved - look at the bigger picture - and the adverse effect it has on the performance of the team and more - classic ripple effect.
Typical reasons may be...
It's more likely that this less than desirable working relationship goes back way before the team was formed and, if left unchecked, will continue after the team has completed its assignment and moved on.
To me this is a classic NO-WIN situation.
Whatever the reason it seems that no real effort has been made to help these adversaries resolve the conflict or their differences and enable them to move on. If the team leader doesn't know the root cause(s) how is he/she meant to deal with it? How does he/she keep the rest of the team motivated?
Knock On Effect...
So, what's a team leader to do?
I would suggest that whether this adversorial behaviour happens in the workplace during normal day to day activity or within the confines of a project team, the ways forward are very similar.
The bottom line is the quicker this type of challenge is dealt with, the easier it will be to resolve it. As team leaders, we certainly have the responsibility to facilitate a postive change. However, the onus to change lies totally on the shoulders of the individuals involved...
Managing The Team (Part 7) will look at Why Can't We Stay on Track?.
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