Authentic Communication: Dealing With Moose-on-the-Table

Imagine a team meeting around a conference-room table. They are reviewing progress and making plans. Charts are reviewed, slides are projected, documents are handed out, and calculations are made. Now imagine that standing in the middle of the conference-room table is a great big moose.

No one says a word about the moose. Everyone carries on polite and earnest conversation as if this situation is very normal. Meanwhile the moose is eating papers at one end of the table while plopping out moose pies at the other end of the table splattering a few participants' business suits. Team members are passing papers around the moose's legs. They shift in their chairs to make eye contact with each other under the moose's belly or to see past it to the front of the room. Papers need to be pried out from underneath the moose's huge hoofs. When the moose lifts its head, his massive antlers poke into the meeting room ceiling, raining down chunks of ceiling tile and knocking out a light. No one says a thing about this. The leader carries on blissfully with the meeting.

This, of course, is not a real scenario (at least, not in my experience!), but a symbolic one. The moose represents an issue that everyone knows is a problem but isn't being addressed. People are trying to carry on as if things are normal. Meanwhile the issue is blocking progress and has caused some team members to tune out of conversations. Like a dysfunctional family with an abuser in its midst, no one wants to confront the problem. By failing to declare the issue, they further empower it. The moose grows bigger.

The Moose-on-the-Table scenario is one that we run into very often within management teams. The problem is that conversations among the team aren't authentic. They don't deal with the real issues that are blocking progress. Some teams have a huge moose to deal with; others have a smaller moose. Some teams have a whole moose family crowding them out. Do you have a moose on your meeting room table? Here are a few symptoms: