BPO - Whose Job is It, Anyway

BPO (Business Process Outsourcing) has become a dirty word in the west. It signifies loss of jobs. It means some nondescript, incapable, dumb, less-than human creature sitting somewhere in the third-world is eating steadily into the innards of a white-collared worker in the US or UK. Perhaps, there is some truth in that. Or, may be not. There is another side to the whole controversy.

For hundreds of years the west has held economic and military sway over most of the world. It's another matter that, for a period before that, the east was more advanced culturally and economically. Over the past hundreds of years, those from the west looted, pillaged and exploited most of the world, especially the eastand Africa, in particular. But, fortune has wheels that turn and the wheel is turning and once again - economies of the east are poised to prosper.

The populace from the east faced its unenviable fortune with grace and fortitude during the dark days when they were enslaved, exploited and treated with utmost contempt.

If things are changing and some in the US or UK or other parts of the west, are losing jobs to