It has taken me many years to learn a simple lesson. There are very few things in life that we are able to directly change. We cannot change our colleagues, the government, the weather or our customers. We cannot change our spouses or our children. If we wish to change any of those things we must begin by changing ourselves.

If you work in any organisation there are probably co-workers who you do not get along with as well as you might. No doubt they annoy and irritate you. But have you stopped to consider what might happen if you treated them differently? Would they react to you differently and become less annoying and nicer people? Perhaps it is worth a try, just do not expect immediate results.

Often it is easy to blame someone else for a situation when we are equally to blame ourselves. Even if a situation is not our "fault" it is still probably worth changing our own behaviour towards someone else if that will produce an effect we want. Even if the change just leaves us feeling better within ourselves knowing that we have done whatever we were able to do to change things we have still benefited.

How do you treat your customers? When was the last time that you sent them a simple note to say