Minimising conflict with effective communication
Did you know there are 5 types of communication that lead to
conflict?
Let's look at them...
Definition of 'Conflict'
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It helps if we first define what we mean by 'conflict'
* Conflict is an expressed struggle between at least two
parties, both of whom perceive interference from the other
towards achieving their goals
* A conflict can only exist when both parties are aware of a
disagreement
The 5 types of negative communication that lead to conflict
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* Negative communication
We all know a 'Negative Nigel/Nancy' in every team