NextWest NextMobility Delivers PBX Extension Features to Rem

New Architecture extends NextWest PCXi PBX remote extension capability to cell phones as well as standard home phones.

NextWest, Inc., the leading provider of IP-based business telecommunications and contact center systems for small to midsize enterprises, today introduced an innovative mobility solution to its PCXi IP-based PBX capabilities. Combining the capabilities of the PCXi PBX and the NextIPS server NextWest is able to deploy full PBX extension functionality to cell phone and home phone users anywhere in the world. Because a NextWest cell phone user is the same as a regular extension user you can now be reached through one number anytime, anywhere in the world.

To achieve this innovative mobility functionality, the PCXi system is interfaced to a NextIPS server via 23 or 30 channel cable interfaces. The NextIPS server is then connected to the Public Switched Telephone Network (PSTN). Remote cell and home phone users when out of the office or working at home can dial access numbers on the NextIPS server and login in as remote extension users. After logging in with secure methods the remote cell phone and home phones then have all the same capability of local extension users. Remote extension users can also be contact center agents and be monitored and operate exactly as if they were agents on the primary site. This capability allows even standard analog phone users, without needing to install expensive IP phones, to operate as if they were part of the local PBX community.

With NextMobility as well as the previous abilities of