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In a recent survey by the Mercury Consulting Group it stated that some British boards had frozen ICT budgets because they were seeing insufficient evidence of a return from their investments (ROI).

Typically, to prove an ROI, ICT departments need analysis, management and monitoring tools and resource BUT sometimes no budgets are available for this either.

A slight Catch 22 situation!!

To make matters worse the Economist Intelligence Unit demonstrated in their survey that a gap between the business heads and ICT executives or suppliers still remained, and this gap needed to be addressed to improve the success of ICT projects and set expectations correctly.

Improving customer relationships and cost control were some of the main business drivers while ICT was identified as pivotal to risk management and achieving these drivers.

Bottom line is, ICT is a must have (and must be done right) in order for businesses to be competitive