In a franchise in Company, training never stops. There is the initial training, training the trainers and constant ongoing training. This must be done to ensure consistency, quality control and customer service.

Stands ongoing training never stops in franchise companies, I decided to add an additional clause in our franchising agreements to address this issue. Below is a copy of what I came up with for my franchising company;

4.3 On-Going Training

Franchisee will be responsible for all travel, food, lodging and other charges and expenses incurred by Franchisee, its trainees and its employees in connection with attendance at the training specified below, including any registration fee that may be charged by the Franchisor.

4.3.1 Specific Training

Franchisor may provide training on specific, job-related issues for technicians, administrative staff, operations managers and sales and marketing personnel on an ongoing basis as Franchisor deems appropriate. Ongoing training classes will typically be one (1) or two (2) calendar day sessions. Attendance requirements will be determined by the content of the class.

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Every franchising company would be well advised to address specific training, initial training and ongoing training in their actual franchise agreements. This way every franchise owner and outlet knows in advance the requirements for training. Franchising companies should consult their franchise attorney to make sure they are protected in the franchise agreement to compel franchisees to participate in ongoing training. Consider this in 2006.

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