Take a few moments to consider this: if you could increase the performance of your staff by just 5%, what difference would this make to your company?

It is useful to remember that organisations are not successful, it is the people who work there that are successful. It is people that drive the business forwards, slow it down, or even put in into reverse! Dig into any organisational problem and you are likely to find people. Conflict, stress, misunderstanding, poor communication skills, resistance, low morale and low productivity all have their origins in people and relationship issues. The value of an organisation can be measured by the expertise of its staff and their ability to work together. Thus behind every success in business, is people. Invest in your people, and let them invest in the business.

Research indicates that a typical managers wastes 25% of his/her time to unwarranted conflict, misunderstanding and personality clashes, leading directly to a loss in team performance and productivity. Some 60% of performance issues in a team can be attributed to poor interpersonal skills