A Happiness Audit of Your Business?


FROM SUICIDAL TO HAPPY WITH SMART CHAINSAW MOVES

Paddi Lund, an Australian dentist, working 60 hours a week, was close to suicide. He made a decision that profoundly changed his life and his success. He decided to focus his practice on happiness.

Paddi took a chainsaw to his reception desk and replaced it with a coffee bar. His patients are now served their choice from a large selection of coffees and teas. He installed a large kitchen and clients are met with the smell of baking bread instead of those dental smells we all know so well.

He took a chainsaw mentality to his client list, too. He fired many of them, keeping only those that met his ideal customer profile.

Paddi also instituted a Courtesy System so that everyone in his office -- both clients and employees -- is treated well. See the Courtesy System here:
http://www.uksmiles.co.uk/courtesy.htm
The System includes simple but effective guidelines, such as: