While ITIL has provided a proven framework to assist with the increasing challenges associated with maintaining a more efficient, secure and compliant IT organization, only a handful of tools are publicly available to support the execution of ITIL-based improvement efforts. But a quick review of the Visible Ops handbook from the Information Technology Process Institute (ITPI), may give way to more tactical discussions on realistic service improvements for your ITO.

Visible Ops focuses mainly on the effective management of change as it relates to IT processes and applies to all any system related infrastructure component or attribute managed by IT (servers, databases, firewalls, network devices, storages systems, etc.). The handbook takes a common sense approach at leveraging ITIL and industry best practices through a straight forward and primarily non-technical narrative that serves a more functional audience.

Visible Ops was created through an industry study of