What is "Confianza" and Why is it Important?

What is Confinanza and Why is it Important?

Tried-and-true training methods can fail in a multi-cultural, multi-lingual environment, and can leave an unprepared trainer wondering what to do. In this article I share what I learned while leading a 24-hour team-building intervention, in Spanish, with a group of 20 managers, supervisors, and journeyman production employees of the largest truck body manufacturing company in the western United States.

The client needed help coping with a rapid growth, customer demand for better quality, and employee resistance to changes necessary to meet customer needs.

From the start many of hourly workers expressed reluctance to