Sophia was doing some telesales training. She did a fair bit of cold calling, to sell cheaper phone calls.

When asked what her most difficult challenge was, she replied it was getting past the gatekeeper. She was referring to the secretary or PA who is tasked with keeping cold callers at bay. When asked why she find this the most difficult part, she said that the gatekeepers were often curt, even rude or obnoxious.

See if this sounds familiar:

Acme Widgets: