Does this happen in your organization? A request comes through to the training department to roll out a course on the new invoicing system. Course designers and trainers then spend considerable effort in putting together and delivering a training program that they think meets the needs of managers and employees. Employees attend and at the conclusion of the program are all fired up about putting the new skills into use. The trainers regard the program as a great success. However, a few weeks later the Training Manager receives a call from a disgruntled supervisor complaining that the training was a waste of time and money. It seems that beyond the initial enthusiasm, the training participants had quickly lapsed back into the old ways of doing things. What went wrong?

If your organization is struggling to see the skills learned during training transferred to actual application in the participant