Are You a "P-Word" Solver?

Back in the days when I supervised customer service employees, I
developed a standard (albeit somewhat corny) reply whenever anyone on
my staff came to me with a problem.

"There are no 'problems' in Customer Service," I'd tell them, tongue
planted firmly in cheek, "only challenges and opportunities for
growth!"

Eventually, my staff began to join me in my quest to eliminate the
negative-sounding "p-word" (problem) from our collective vocabulary--
perhaps so they wouldn't have to listen to my canned response. "I
have a challenge for you," they'd say instead, or "Could you help me
with this dilemma?"

But the fact is, just as a rose by any other names smells as sweet, a
p-p-p-problem (see? I *still* have trouble saying it!) requires a
solution, no matter what you call it. And talented writers who can
help businesses and individuals solve a "p-word"--or several of them--
will seldom lack for clients and assignments.

What kinds of "p-words" do your potential customers face?