Recently, I had the opportunity to interview a lovely man named Gene Perret. Gene is a comedy writer and speaker, who wrote for comedian Bob Hope, among others. He was also an executive producer for "Welcome Back Kotter," "Three's Company" and "The Carol Burnett Show."

During our conversation, Gene said to me, "Donna, Bob Hope was one of the best bosses I ever had."

When asked why, Gene replied:

1. He was understanding
2. He was appreciative
3. He knew his business

And best of all: "When I was in his presence he made ME feel important."

1. He was understanding - Gene tells me that like anyone, comedy writers can have bad days. Sometimes they write great stuff, but sometimes they are just off their game. Gene remembered one time he delivered a package of comedy material to Bob, he asked him "Gene,is this stuff any good?" Gene replied, "To be honest Bob, no.....it really isn't." Bob could have gotten upset like many other celebrities would have. Instead he said "Ah well, the other guys will be on."

Bob Hope demonstrated what we all could remember. We're all human,and we all have off days. The key is to be understanding, and keep moving forward. Guaranteed, it will pay off in the long run more than getting upset.

2. He was appreciative - In a business where many celebrities expect the best, and expect to be treated like royalty, Bob was different. He not only thanked his comedy writers for assisting him....he gave them credit. Although many comedians of the day would not acknowledge that they had comedy writers, when Hope had an opportunity, he would give his writers credit.

Most accomplishments are the work of more than one person. Shining the spotlight on others who have worked with you does not take away from your accomplishments...so give credit wherever and whenever it is due.

3. He knew his business! Gene Perret felt confident writing for Bob Hope....because Bob Hope knew what he was doing! He knew his stuff, and instilled confidence and inspiration in all who worked with him.

But the best thing that Gene said to me is this:

Bob Hope was the celebrity. He was the star. And people loved him. "But when I was in his presence he made ME feel important."

And that's what heart at work, and star treatment boil down to, don't they? Making OTHERS feel important. How? By knowing their names. By listening when they talk. By inviting them in. By giving them eye contact and a friendly smile. By being understanding and giving credit where it is due. By responding with kindness.

Thank you Gene Perret and Bob Hope for those lessons in Leadership.