As eCommerce purchasing trends have matured over the last four years, it has become abundantly clear that consumers leverage multiple channels when making a purchase decision. To meet continuously rising consumer expectations, retailers of all shapes and sizes need to understand and embrace the power of delivering a consistent and integrated multi-channel experience. Any retailer that utilizes more than one channel to sell merchandise - be it a catalog, brick and mortar store, or eCommerce store, can gain tremendous business benefits by effectively executing multi-channel initiatives.

In a nutshell, the term