Computer Consulting: Excellent Customer Service Inspires Growth

From a customer service perspective, what can you do to sell more monitoring and managed services? What would it be worth to a computer consulting client if you could predict and prevent a major problem before it occurred?

For example, if someone incurred $1,700 in billing last quarter due to some virus-related problems, is there something that you could offer them, a solution that you could give them going forward that could have prevented this?

What's The Best Service Choice?

Is it a matter of upgrading them to more complete virus protection? Is it a matter of giving them more thorough end user or internal guru training?

You should be looking at your service tickets and your invoices proactively so you can make some of those suggestions. That