Customer service in the carwash industry is vital to securing your place in the customer's mind so they will spread the word-of-mouth advertising and give you constant referrals. This starts with a very good up beat clean-cut service writer, who will greet the customer and offer them a special carwash package.

A service writer should also make sure that the customer has no questions whatsoever and listens to any special instructions that the customer has or concerns that they might have about the mechanism of the carwash potentially scratching their car or someone from the vacuum area potentially ripping off quarters from their ashtray.

Remember many people saw the 60 Minutes Television Show that showed a carwash employees purposely vacuumed up quarters out of ashtrays and rummaging thru the personal belongings of car owners. There was another 60 Minutes Television Show regarding