These days, customer service representatives have got it easy. Why? Because computers are taking over their responsibilities. More and more, people are using home computers for everyday tasks, from ordering gifts and groceries to making appointments and dates to booking movie and travel tickets. It is no wonder then that online banking is becoming increasingly popular. Even smaller banks are recognizing the benefits of online services.

There are numerous perks to online banking. For example:

• Say goodbye long lines! Instead, customers can manage accounts on their own time from the comfort of their own home.
• No need for customers to worry about organizing bank statements or filing canceled checks! They can list their latest transactions online in a tidy manner.
• No more waiting for payments to clear or statements to come in the mail. All accounts are continually updated online.

Still not sold on the idea?

How about if your customers could pay all their utility bills and credit card bills without ever leaving their home or buying a stamp? What if they could set up automatic payments that would be sent out on a pre-arranged date?

All your customers need to do is carve out a little bit of time (probably no more than thirty minutes) to get their information online. Then, before they know it, they are paying bills with just the click of a mouse. In a flash, they have done away stamps, envelopes, and trips to the post office. What