How do you feel about waiting in line, waiting on hold, and other forms of waiting? Is it stressful? Do you get impatient or angry? Does your "inner brat" demand that the wait be over? If so, you're not alone.

Several years ago a Pittsburgh research firm estimated that each of us spends over 5 years of our lives waiting. Not all at once, of course, but a few annoying minutes at a time.

Waiting can certainly be irritating and exasperating. But it need not be. The stressful part is not the situation