5 Ways to Keep Your Cool when Dealing with Criticism
No matter how tough you appear on the outside, dealing with
criticism is hard. If you're the victim of a harsh critique,
whether justified or not, here are five ways to keep your cool
and diffuse what could spiral into a heated situation!
1. One of the toughest kinds of criticisms to handle is an
unjust accusation. Even though it's tempting, don't stage a
comeback with equally defensive, biting or embarrassing personal
remarks. The accuser may have just been misinformed. Instead,
ask the criticizer questions and probe into their comments.
Often, there is some underlying cause for their accusation. If
it's truly unjust, you'll be able to mend the problem and state
the facts right there on the spot.
2. If you immediately assume the defense, your critic will feel
as if their message just hit a brick wall, and they'll keep
trying to insist and focus on the problem. By listening
constructively, you'll indicate that you've heard their
criticism and that you intend to follow up on the problem. Even
better, ask the critic what THEY would do differently if they
were in your situation. Chances are, you'll get a lot of
feedback and perhaps some solid ideas and suggestions as well.
3. If the discussion becomes heated, lower your voice for every
level your critic raises theirs. This shows not only that you're
calm and collected (even if your blood is boiling underneath),
but puts the spotlight on the other person, embarrassing them to
some degree because they were unable to maintain a reasonable
tone and temper.
4. Show that you're more interested in solving the problem than
arguing for your point of view. Sometimes, an honest critique
can be a delicate way of informing you of a particular problem
that no one else notices or wants to share. Don't be too quick
to defend yourself or judge your accuser, and take the
complaints and suggestions in stride. Chances are, it will give
you some insights into improvements you can make that you
ordinarily may have overlooked or not even considered.
5. If the issues begin to get out of hand, and you feel yourself
starting to lose your cool, take a deep breath to gather your
thoughts and ask your accuser for specific details and points
that led them to bring this item to your attention. You may
uncover the heart of the real matter and the real reason for
their biting remarks, and it may even be something totally
unrelated to the matter at hand!
Remember though, you can't please all the people all the time.
Some people are simply never satisfied. Overlook these
shortsighted individuals and know deep down that you are making
positive progress despite their attempts to drag you down. When
you know that you've done your best, the bitter pill of
criticism will feel more like a hearty dose of good medicine,
and that makes all kinds of criticism easier to take. John
Higginbotham has been on the internet for over 6 years and has
extensive knowledge on internet marketing. He writes to motivate
his audience as well as educate them on various subjects. You
may visit his website at http://www.degree-online.info/.