You're sick and you MUST work!
What do you do when you work from home (your own business) and
you come down with the flu? Is there a number you can call and
let them know that you're sick and cannot come in today? If only!
Since Saturday I've been hit by one of those dreaded winter
flu's (mind you this winter marks the very first time I ever got
the flu vaccine). Feverish, headache, entire body hurts and my
throat is soar.. the flu! It takes everything out of me to get
out of bed today to ensure the websites I do support for are
fully functional and all customers are happy. This means
replying to tons of emails and support tickets.
Here's a tip... create as many short cuts as you can that will
not only save you time, but will help you when you get the flu
and cannot function at 100%. In my Eudora (email program) I've
set up responses for all of the common questions I receive. But
a canned response can be spotted and many customers hate them.
Be sure to personalize the canned response, so start your reply
with Hello , and simply place the persons name in the field when
responding. This will allow you to respond to a customer or
client in the time it takes to type their name.
Here is an example of a canned response I use...
Thank you for taking the time to contact us with your concern.
Step 1 - Place the Cd into your cd drive on your computer.
Step 2 - Open your text editor ( MS Word, Works, Note pad, Word
Pad or MS Excel)
Step 3 - Click on "File" (top right) .. then "open"
Step 4. You should see the option to choose which file you want
to open. In the area marked"Look In" choose the drive that your
cd was placed in. Once you have the source chosenthe list of
files with the leads should appear.
Step 5. Choose the file you want to open and hit "open".Note :
If you use MS excel to open the file, it will automatically open
in a spreadsheet format.Note : Depending on the version of
operating system you have installed on your computer the disc
will automatically open after you load it into your cd drive.
Chris De La Rosa Owner / Operator www.genuinejobs.com
I have this saved as a stationery file within my Eudora, so all
I do is hit "reply with" and edit the name field. It's that
Create as many short cuts as you can, remember we can't call in