Build Rapport Through Buzzwords
What if I told you that you could be more influential and
powerful and all you'll have to remember one simple thing? To
persuade your people, all you have to do is: "Cook their
favorite meal before they're hungry..."
You're thinking, "What? Sure buddy, that makes no sense!" Well
hang on, let me explain!
No one said that managing people was easy. Humans take pride in
being complicated! If we weren't complicated, we wouldn't need
lawyers or politicians, right? If you can understand a few human
intricacies while avoiding unnecessary conflict, you'll be on
the road to having your people on your side doing what you want
Has anyone ever remembered something about you that entirely
caught you off guard? Perhaps it was your birthday, or a
miniscule personal fact that you thought was an inaudible waste
of breath. But, not only did they remember, but they conveyed
their interest in you by asking you about it! Didn't that make
you feel special?
It's a common experience, and often times an overlooked way to
build rapport and we all know how important rapport is when
persuading your people. All it takes is a little bit of effort
and smart listening.
Buzzwords. Are You Listening?
Listen to the buzzwords (a.k.a keywords)...did they mention
their favorite sports team? Their siblings? Their children? If
so, remember the context, date and place, then write the
information down before you forget! This information might come
handy some day!
EXAMPLE: On Fridays, you may recognize this common conversation
starter in the elevator ride down to the lobby: "So Charlie,
what are you doing this weekend? Anything special?" If you ask
the question, listen to the answer! Then remember their answer
to follow up with them. You'll be shocked at the results! Then
all of a sudden when you need their help on accomplishing your
goals, they'll be much more likely to help since you've already
built a great foundation. If they tell you a specific date,
time, or event, remember it, then ask later! Whether it be a
birthday, meeting, sporting event, or any other personal event.
Think of it like a personal event list. It'll keep you on top of
things. The next time you call a friend, business contact, or
acquaintance, pull out your notes beforehand and refresh your
memory. They'll be glowing if you say happy birthday or inquire
about their child's graduation. You'll be shocked about all of
the positive remarks that will be fumbling out of their mouth!
"Cook Their Favorite Meal Before They're Hungry..."
So back to the basics: It's your job to find out more about your
people, your family, and your friends. One day they might
indirectly mention how much they love a certain chocolate bar,
or a favorite dish. They don't usually expect you to remember,
but strive to remember and write down your findings.
A month or two later, make their favorite meal and watch their
jaw drop when you tell them that you remembered. All of a sudden
you've built a strong connection and have yet another person
who'll be willing to help you on your road to success.