"Communication is a skill that you can learn. It's like riding a bicycle or typing. If you're willing to work at it you can rapidly improve the quality of this very part of your life."

- Brian Tracy, Author and Speaker

This report is based upon two kinds of research: First, research in the social sciences such as psychology, sociology, and communication studies. Second, 25 years of observation by the author of people engaged in conversation in many settings: couples, families, business talk, meetings, mixers, informal small talk, professional consultations