Ringing Doorbells Without Howitzers

Many operations leaders have been there, done that with re-engineering. And they report, in effect, that the process is like ringing a doorbell with a howitzer shell.

Reducing costs through wholesale layoffs ostensibly tied to ultimate results provides quick hits on balance sheets, but its clumsy blows can raise hell with operations.

Operational results can be achieved consistently with precision and power not when people are taken out of the organization but instead put back in.

"Putting people in" doesn't mean adding headcount but instead putting people into the mix of vital factors that contribute to operations results