Customer Service Training Tips
Good customer service is the best way to keep customers coming
back to your business. super stores that have hundreds of
employee's, these companies do not give their workers enough
incentive to be customer friendly, and they don't seem to insist
their employees use the customer training tips that are provided
during their training. Businesses always supply new employees
with their own customer service training tips in the beginning
but they seem to forget them after being employed for awhile.
Maybe stores and businesses should make their employees go
through a refresher course and re-learn the customer service
training tips that were given to them in the beginning. Training
your employees in the art of customer service can be the least
expensive improvement you can do. Make sure your employees have
good people skills and that they enjoy working with people. One
nasty person with a bad attitude can ruin a small business
faster than a hold-up. Here are some customer service training
tips that may help your employees.
Some customers are just plain difficult. They are always
complaining, they are picky, know-it-alls, faultfinders,
constant complainers, unreasonable, demanding. There's no way
you can avoid them so you have to learn to deal with them. Angry
people cannot rationalize because they are so wrapped up in the
emotion of anger that anything you say gets filtered through
their emotion. Rationalizing, problem solving, listening, and
negotiating are all left-brain activities and your angry
customer is stuck in the right side of the brain, and therefore
cannot be expected to rationalize with you. Here are a few more
customer service training tips.
Believe it or not the best way to diffuse a situation with an
angry customer may be cleared up with two little words. "I'm
sorry." Recent research shows that more than 50% of customers
who have voices a complaint never get an apology. It doesn't
take a rocket scientist to realize that most people just want to
be acknowledged, and when they get ignored and treated like they
don't matter and their opinion means nothing. One of the better
customer service training tips I found is saying "I'm sorry,"
can make all the difference in the world.
I don't believe in the saying the "customer is always right." No
their not always right, and there are those that make themselves
feel superior by belittling others. Being courteous to customers
does not mean you have to accept abuse from them. Nobody
deserves to be treated badly, but unfortunately there are those
who go out of their way to do so. Saying things like, "Thank you
for letting me know that you're unhappy with..." will usually
calm even the meanest customers and the nicer you continue to be
with them, the calmer they get, this is a very good customer
service training tip. Try it a few times it really works.
There's also another saying that goes: "You don't have to show
up to every fight you're invited to."