What Does Your Telephone Say About You When You Are Away?

Business to Business relationships come to expect a certain level of professionalism, from the first telephone call to the final delivery.

Your business can be on the Really Big 500 list, employ only a handful of people, or be a business of one but what is said by that business to other business customers will reflect the personality of that business. It can be a PR boost or a PR blowout.

Have you called the telephone company or your long distance provider lately? Chances are you will get a machine telling you to "listen closely because the menus have changed" (as if they know you called last year).

When you do listen closely, chances are there is not a choice on the menu that sounds like the reason you called. Worse, you could choose a selection and be directed to an area that does not answer with no way to get back to real people. What does that say about the company? Terrible impression.

Only the company