To Outsource or Not to Outsource

In these days of restricted head count and tight budgets, the question of whether to outsource or hire in-house staff is more critical than ever. The technical publications function, however vital, is undergoing more scrutiny and also facing greater challenges than ever before. Companies that already employ an in-house technical publications department are looking at doing more with fewer resources. Start-ups, with no internal technical publications staff, are struggling with how to develop technical documents in the most cost-effective way.

This article examines the pros and cons of entrusting all or part of the technical publications function to outside vendors. By examining a typical project, I will analyze costs and also answer questions about when to staff which functions internally.

Numbers Speak for Themselves

For both start-up and mature companies, the basic questions are: When do you outsource your technical publications, and when do you staff technical publications internally? There are no quick answers to these questions, because there are several factors to consider. The easy part of the answer is straightforward number crunching. The more difficult part of the answer depends on how large your company is, the nature of your products/technologies, and how you operate internally. I can